FAQ

What payment methods do you accept?

We accept credit card payments (Visa, MasterCard, American Express), secure online payment services such as PayPal, and other region-specific payment options.

What are the delivery times for your products?

Delivery times vary depending on your location and the product ordered. In general, we estimate delivery within 6 to 12 business days. Please note that delays may occur due to circumstances beyond our control, such as logistical issues or customs constraints.

Can I track my order online?

Yes, once your order is shipped, you will receive a confirmation email with a tracking link. You can use this link to monitor the status of your order in real time.

What should I do if I receive a damaged or defective product?

We apologize for any inconvenience caused by a damaged or defective product. Please contact us immediately at contact@wildbak.com and include photos of the damaged or defective item. We will assist you with the return or replacement process.

Can I cancel my order after placing it?

If you wish to cancel your order, please contact us as soon as possible at contact@wildbak.com. We will do our best to accommodate your request depending on the status of your order.

What is your return policy?

We offer a 30-day return policy from the date you receive your order. If you wish to return a product, please contact us at contact@wildbak.com for detailed instructions on the return process.

How can I contact you if I have additional questions?

For any additional questions, feel free to contact us at contact@wildbak.com or via our contact form on our website. Our customer service team will be happy to assist you as quickly as possible.